CSR - Customer Service Representative

General: The Customer Service Representative must be knowledgeable of all equipment and supplies provided by Home Medical and uphold its standard for excellence.
Responsible for competently and efficiently performing all tasks relative to the order intake process in a friendly, professional manner.
Responsible for knowledge of third party reimbursement issues.
Qualifications: Physical: In an average 8 hour day the employee lifts/carries up to 65 pounds frequently.
In an average 8 hour day the employee stands/walks 2 hours.
In an average 8 hour day the employee sits 6 hours.
(These hours include up to 6 hours of data entry/phone work.
) In an average 8 hour day the employee drives 0 hour.
The employee lifts/carries up to 85 lbs.
maximum.
Must be clean & neat in personal appearance.
High school graduate or possess G.
E.
D.
Two (2) years general office experience (10-key adding machine, typing/computer keyboard, copier filing, Fax and phone).
AR Medicare/Medicaid, bookkeeping, or medical office experience, as appropriate.
Detail oriented, good people skills and the ability to follow-up.
Desire to learn and advance.
Neat personal grooming and appearance with pleasing manner and interpersonal skills.
Ability to deal pleasantly and knowledgeably with geriatric population.
Able to handle stressful situations for short periods of time.
Able to sit for long periods of time.
Knowledge of ICD-9/CPT-Coding Education: High school diploma or G.
E.
D.
equivalent preferred.
Experience/Knowledge/Personality: Able to function as a polite and cooperative team member with a positive attitude.
Good computer skills preferred.
Good oral and written communication skills.
Must be detail oriented.
Able to work independently with minimal supervision.
Able to handle multiple tasks with numerous interruptions.
People sensitive personality with a desire to help others.
Able to maintain confidentiality.
On Call: Periodically available for non-office hours.
Willing to be trained in pertinent area of equipment/supplies.
Available for home/office visits.
Good driving record.
Responsibilities and Duties: Balance till daily and assist with bank deposit preparation as needed.
Answer incoming phone calls; take customer orders and key order into computer as appropriate.
Maintain open communications and confidentiality with customers and referral sources.
Responds to customer questions and concerns.
Assist walk-in customers with retail sales and orders and be knowledgeable of supplies, prices and reimbursement.
Obtain insurance information and verify according to company guidelines.
Prepare appropriate documentation for billing e.
g.
history of CMN’s/waiver.
Key all documentation into the computer; verify all information for completeness and accuracy.
Be familiar with order confirmation process and provide back-up as needed.
Assist in maintaining inventory and presenting a well organized retail area.
On-call per company policy Responsible for attendance at in store in-services and to attend other in-services per company or managers request.
Performs other duties as deemed appropriate by management.
Assists with the open and closing of office.
Greets customers and other visitors in office.
Answers telephone and takes orders from patients and referral sources.
Responsible for product questions, orders and completion of paperwork.
Enters patient information into computer.
Maintains all customer charts and information and keeps orderly at all times.
Screening and direction of all incoming calls to office.
Verify insurance eligibility on customers.
Arranges for delivery and pickup of equipment by referring to Advantage Care.
Other duties as assigned.
Knowledgeable of all JAMES MEDICAL EQUIPMENT, LTD policies and procedures.
Obtain necessary documentation for completion of patient record.
Responsible for intake and processing of closet nebulizers and other closet items, and the return of the nebulizers.
Keeping Passport and Kentucky Medicaid patient eligibility log.
Responsible for log for tracking and shipping nebulizers supplies.
Attends appropriate seminars dealing with office procedures and bookkeeping, keep current on all automation in place or obtained by JAMES MEDICAL EQUIPMENT, LTD, including but not limited to computers, electronic communications equipment, copy machines, etc.
Keep current with third-party payer reimbursement policies, as appropriate.
Job Type: Full-time Pay: $12.
00 - $15.
00 per hour Experience level: * 1 year Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Education: * High school or equivalent (Preferred) Work Location: In person